Fit varies from brand to brand: ASICS and Saucony generally come up true to size, New Balance a little wide, and Nike often half a size small. Check the size guide on the product page — it gives the model-by-model conversion.

Just get in touch and we'll arrange a size exchange, subject to availability. Pairs must be returned unworn, in their original box.

Usually 5 to 8 working days. As soon as your order is dispatched, you'll receive a tracking number by email so you can follow your parcel all the way to your door.

Yes. You have 14 days from receipt to request a return. The pair must be sent back unworn, in its original condition and packaging.

Debit and credit card, PayPal and Apple Pay. Every payment goes through a secure, encrypted connection — we never have access to your card details.

Email us and we'll reply within 24 to 48 hours on working days. Please include your order number so we can deal with your request faster.