Shipping policy

Shipping Policy

Last updated: [DATE]

Thank you for visiting and shopping at Softlya. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high order volume, processing times may be longer than usual. If there will be a significant delay in the shipment of your order, we will contact you by email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. Estimated delivery times are not guaranteed and begin from the date of shipment, not the order date.

Shipping Destinations

We currently ship to international destinations. Some products may have shipping restrictions to certain destinations.

Order Tracking

You will receive a tracking number by email once your order has shipped. Please allow up to 48 hours for the tracking information to become available.

Customs, Duties, and Taxes

Softlya is not responsible for any customs and taxes applied to your order for international shipments. All fees imposed during or after shipping (such as tariffs, taxes, or customs charges) are the responsibility of the customer.

Damaged, Lost, or Delayed Shipments

Softlya is not liable for any products damaged or lost during shipping by the carrier. If you received your order damaged, please contact the shipment carrier or us at success.empirellc@gmail.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact

If you have any questions about your shipment, please contact us at success.empirellc@gmail.com or +1 (307) 443-5985.